I cried in a Tesla and it changed my approach to leadership

On Tuesday I sat in the parking lot of a Whole Foods. Engine off. Window down. Tears. A homeless man tapped my window. He didn't ask for money. He asked, "Are you okay?" In that moment I realized: empathy is the new ROI. I've since restructured my entire org around vulnerability. Revenue is up 240%. Sometimes the universe sends you a CFO.